Brigitta Bihari Established in 2006, _VOIS – Vodafone Intelligent Solutions – has grown from a single entity service provider to a global, purpose driven TechCo, dedicated to driving scale at speed and delivering value to Vodafone. _VOIS provides services to 28 countries – and underpins everything that Vodafone does, operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and UK.
Globally, over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more.
The journey taken by _VOIS relies on digital technologies and services and is driven by talented people who can enhance the experience for our customers. We provide the full suite of our services from our Egypt center, including Technology services, Digital Services like Automation, Business Process Services and Customer Care.
Our purpose is to improve one billion lives and reduce our environmental impact by half by 2025. Together, we build a digital society where our technology improves people’s lives for the better and enables inclusion for all, without impacting our planet.
_VOIS Egypt
_VOIS started operating in Egypt in 2006 and now has established global delivery centers in Alexandria and Cairo. With more than 8500 employees, _VOIS Egypt supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations.
Vodafone building in Egypt Photo: _VOIS
Alexandria office
In 2021 _VOIS opened a new office in Alexandria to expand the _VOIS Egypt footprint and explore the untapped potential of the talent pool in the city of Alexandria, to strengthen our business continuity plans, and to increase the diversity of our workforce.
Future ready hybrid model
The COVID-19 pandemic has clearly seen a global shift in the relationship between employees and their employers, and employees now have very different expectations for ways of working.
Over the last two years we have listened to our colleagues, and this feedback has shaped our approach, putting flexibility, trust and balance at the heart of our hybrid model.
Through the pandemic we learned that people can be very productive and efficient at home, so as a result, some of our roles are 100% remote, while for some roles, there is a real value to be physically present in the office 2-3 days a week for in-person collaboration, team discussions and social opportunities. X% of our employees in _VOIS Egypt are now hybrid.
At _VOIS we’re excited about the opportunities that hybrid working can offer, opening up our roles to a wider talent pool and removing barriers such as geography, disability or caring responsibilities, in turn helping to create a more diverse and inclusive workplace.
Feedback from our employees has also helped to re-shape our ‘future ready’ office spaces, creating flexible and separate spaces for different types of working, connection and co-creation.
Vodafone builing in Egypt Photo:_VOIS
Diversity & Inclusion
We are proud to be a diverse and inclusive company, where everyone can be themselves and belong, whatever their background, nationality, race, gender or identity. Our groundbreaking parental leave programme promotes balance and equality for parents whatever their gender. We are committed to supporting our people throughout each different stage of their lives with our Youth programmes, support for people who have experienced domestic abuse, for women who are experiencing symptoms of menopause. Reconnect offers exciting opportunities and a support programme to women returning from career breaks. Our flexible, future ready ways of working, our focus on being 100% and supporting mental health and wellbeing creates a culture of learning, trust and productivity.
Gender equality
At _VOIS we want to develop policies and programmes to support women through all aspects and phases of their working life. From the beginning of women’s career, through pregnancy, returning to work, after a break, parenting and later in life through menopause.
Under 100% Human, our culture encourages our people to bring their whole selves to work, and we encourage a culture of communication and openness on these different experiences.
We are committed to increasing the number of women in the organisation and have a target of 40% women in senior roles by 2025. We are making good progress with 36% female employees and more than 50% of women on our leadership team.
We run a number of initiatives designed to support and engage women at all levels. Our Women in _VOIS network celebrates and supports women holistically with regular webinars and events run for and by our female colleagues.
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and UK.
Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
At _VOIS we recognize how important it is that our systems can serve the goals of the organization. We believe that when we combine technology with the human spirit, we can reimagine the world. We create intelligent processes and systems by learning through data. _VOIS is the nervous system that connects all other parts of the business together.
You can read the full article in the Outsourcing Destination Guide Egypt, which is available for free download at www.outsourcing-destinations.org
About the author: Ramy Kato started his current position as Head of Global Care and Egypt center on the 1st of March 2020. Ramy has 20+ years of diverse experience in management, business and digital transformation, operations management, customer experience and business development. He has extensive expertise in leading large-scale companies, where he assumed the roles of General Manager in Global Lease, Managing Director in Careem, and regional managerial positions in Xceed and Orascom Telcom.
