Home Business Key Location for IT/ITES Services, and its BPO/ITO Value Proposition

Egypt has consistently positioned itself to become a major hub of business and technology services for organizations in North America, Europe, the Middle East, and Africa. As a result, the Middle East and the North African nation have grown to become one of the leading business process outsourcing (BPO) and information technology outsourcing (ITO) destinations in the global marketplace.

Egypt’s BPO/ITO Market:

According to the International Data Corporation (IDC), Egypt’s market share of the global BPO market was estimated to grow to 16.9% by 2019. Moreover, the combined IT, BPO, and KPO export market in Egypt was forecast to grow from $3.2 billion in 2017 to $4.7 billion in 2020.

BPO/ITO Value Proposition:

In a nutshell, Egypt’s core value proposition in the BPO/ITO market includes:

  • Abundant multilingual talent;
  • Competitive costs;
  • Modern infrastructure;
  • Supportive government;
  • Ideal geographical location; and
  • Conducive business and entrepreneurial environment.

Egypt as a Key Location for IT/ITES Services

“Egypt has one of the largest IT workforces in the world. Engineers comprise a significant portion of Egypt’s human capital pool,” says Rasha Ezz El-Din Mohamed, Sales and Marketing Director of Xceed, a significant player in Egypt’s BPO/ITO pool.

“Out of its 540,000 annual university graduates, over 50,000 have IT-related qualifications, further adding to the talent pool, as well as growing Egypt’s IT-enabled service (ITES) capabilities. With a thriving entrepreneurial scene, Egypt has a rapidly growing digital and analytics offshoring market.”

Workforce Quality

The variety of skills and knowledge stemming from graduates have deepened the Egyptian BPO/ITO talent pool. According to the national statistics office, CAPMAS, Egypt produces the following variety of graduates that flow into BPO/ITO businesses per annum, on average:

  • 81,000 accountants and taxation graduates;
  • 45,000 specialized teachers;
  • 30,000 database and network graduates; and
  • 22,000 social services and counseling graduates.

This enables BPO/ITO service providers to attract new workers from various specializations and industries, including data management, customer experience, education, training, and financial services.


About the author: Mohamed Hashad, Xceed’s Telecom & Information Systems Director with over 20 years in IT and the Telecommunication industries, is responsible for managing the Telecommunications and Information System in Xceed. This entails directing overall technology strategy and architecture, daily IT operations, including IT infrastructure, voice and data networks, security, and industry-leading technology initiatives.

Engineer Hashad is an expert in communications and information technology atat Xceed. He holds a Master of Science degree in Management of Technology (MOT) from Nile University and has more than 20 years of experience in the telecommunications networks and information technology industry.

Prior to joining Xceed, Mr. Hashad held the roles of Senior Networks Manager, Networks Operations Manager, System Engineering Manager, Presales Manager, and HW Technical Support Manager. He has vast experience to manage large network and network operations in multiple large organizations operating in the field of information technology.

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