Established in 2006, _VOIS – Vodafone Intelligent Solutions – has grown from a single entity service provider to a global, purpose driven TechCo, dedicated to driving scale at speed and …
Brigitta Bihari
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BusinessCountriesEgyptICT Sector Support Initiatives
Create the ‘Voice to Message’ digital service
by Brigitta Bihari 5 minutes readTeleperformance Egypt has been awarded Best Digital Transformation 2021 to lead the digitalization transformation and digital effectiveness in the MENA region, presented by Samsung Electronics Middle East & North Africa HQ. Teleperformance launched …
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BusinessCountriesEgyptIT business
Building Remote Tech Hubs out of Egypt for the European Market
by Brigitta Bihari 5 minutes readIn recent years, a market shift was observed as Egypt has become a renowned technology innovation & IT hub in the region. While managing several export projects in Europe through …
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BPOBusinessCountriesEgypt
Revamping CX for a Renowed Fortune 20 Automaker
by Brigitta Bihari 5 minutes readRAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various verticals. RAYA CX has been the most preferred partner of customer service, technical support, …
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BusinessCountriesEgyptICT Sector Support Initiatives
SEGMATEK’s global footprint in the Telecom industry
by Brigitta Bihari 4 minutes readDue to the international upheavals and strain on the economy, business leaders are searching for locations in the EMEA region to provide high-tier quality for their IT and Telecom services. …
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BusinessCountriesEducation and TalentICT Sector Support InitiativesRwanda
The Rwandan Tech Ecosystem and SOLVIT AFRICA involvement to its fruition
by Brigitta Bihari 4 minutes readIn recent years, Rwanda has emerged as a dynamic player in the global tech arena, with a rapidly growing ecosystem that has captured the attention of investors and industry experts …
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BusinessCountriesEgyptGBS and Shared Services
Deal with Negative Customer Experience in Five Steps
by Brigitta Bihari 3 minutes readThe client was an automobile services company. Their main tasks include sales, lease, finance, maintenance, fleet operation, electric vehicle charge, and co-development of vehicles with automakers. The Challange The Automobile …
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BusinessCountriesGhanaMarket studies
The Institute of ICT Professionals Ghana (IIPGH) – an ICT Sector Association
by Brigitta Bihari 4 minutes readThe Institute of ICT Professionals Ghana (IIPGH) is a professional association which is made up of professionals in various domains of Information and Communication Technology (ICT) practice. The Institute is …
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BusinessCote d'ivoireCountriesIT business
Digital is the Growth Engine for Development in Africa
by Brigitta Bihari 2 minutes readAs a company specialized in digital transformation, AkorIT rethinks and rebuilds business processes for the digital age by combining the speed and insight of design thinking and the precision of …
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BusinessCountriesEgyptStrategy and management
The Need for Work-At-Home Environments Compliance and Data Regulation
by Brigitta Bihari 5 minutes readXceed is one of the leading BPO players in the EMEA region, proudly managing various international & local programs, providing them with a wide array of contact center services. BPO …