GBS and Shared Services | ICT Africa Journal

Driving Sustainable Impact: Xceed’s ESG-driven Approach to Impact Sourcing in the BPO Industry

Boosting employment in Ethiopia – Hahu Jobs launched

“Artificial Intelligence: An Exponential Opportunity for Sustainable Development in Africa” conference

July 24, 2024

9 active threat actors that currently target organisations in Africa

Patrick Johannson will be the new Head of Market Area Middle East and Africa at Ericsson

Workforce Costs, the New-Normal Transition, and Business Environment in Egypt

Building an Off-shore Software Delivery Center in Egypt

June 7, 2024

Accelerating digitization, a major lever for the competitiveness of Senegalese and African economies

Podcast – Future of Outsourcing in Egypt

Elevate Africa Conference: the first Africa-wide BPO event

May 20, 2024

Changing ITO and BPO Industries for the Better in Egypt

Digital Media in Ghana – LetiArts Studio

Transformation and Digitization

Mobile money powerhouse: Sub-Saharan Africa – results and reasons in Ghana

March 29, 2024

Challanges and solutions in Egypt: in offshore, BSFI and healthcare

Key Location for IT/ITES Services, and its BPO/ITO Value Proposition

Landscape on the rise: Tracking Ghana’s DFS-Readiness as the world advances its digital shift

March 4, 2024

The evolution of Microsoft’s Egypt Development Center

Fintech Multinational in Ghana- DreamOval

Morocco & Africa in the Context of a Large ICT Services Provider

IT-Outsourcing Business in Ghana – interview with Nicholas Bortey, CEO and Lead Consultant – IT Outsourcing at Liranz, Ghana

February 2, 2024

Why Tunisia? – ADP’s ITO and BPO journey in Africa

Diversity, gender equality and future-ready hybrid work model

Building Remote Tech Hubs out of Egypt for the European Market

January 3, 2024

Revamping CX for a Renowed Fortune 20 Automaker

Deal with Negative Customer Experience in Five Steps

The Institute of ICT Professionals Ghana (IIPGH) – an ICT Sector Association

Digital is the Growth Engine for Development in Africa

November 23, 2023

The Need for Work-At-Home Environments Compliance and Data Regulation

Accelerating Innovation at Startups via IT Outsourcing

Software Development in Tunisia

October 30, 2023

An Office Market Overview: Advantages & Opportunities

Morocco as Part of a Global Delivery Center Location Strategy

A Rwandan Software Company’s CEO Look at the ICT Talent in the Country

Digital is the growth engine for development in Africa

September 14, 2023

Successful Engineering Outsourcing in Morocco

Côte d’Ivoire’s ICT sector overview

Interview: An expanding pioneer in Côted’Ivoire and Senegal – Majorel

August 16, 2023

Coding is Awesome – says 11 year old Dagim Yohannes from Ethiopia and gives coding lessons for kids

Tunisia’s ICT Sector in 2021-23

Opportunities in ICT – Analysis of Egypt’s ICT Sector in 2022

Interview – Financial inclusion and secure payment in Africa

July 12, 2023

Emerging ICT Services Locations: Senegal

Ghana levels up – Interview with an IT-Services CEO

Rwanda ICT – A Sector Overview

June 5, 2023

Introduction to Orange Business Services Operations in Egypt

Dell Technologies Center of Excellence in Egypt

A True Hub of Business and Technology Services in Digital Transformation

Microsoft Advanced Technology Lab in Cairo

May 3, 2023

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The ICT Africa Journal provides news and insights from industry analysts and practitioners for Germany and international markets.

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